Some customers may not have received a bill for the past few months or received a bill with only partial charges. Below are some common Q&As about what’s going on and what to expect.
Bill delays can occur for multiple reasons and may require equipment changes or technical corrections. We are working to resolve issues affecting customer billing as quickly as possible.
We encourage you to wait until you receive your bill before contacting us, as our Energy Advisors will not be able to provide an estimated date for your bill. You can call us to set-up a payment arrangement once you have received your bill.
It is SCE’s responsibility to make sure your bills are accurate. To ensure accuracy, we conduct extensive testing and validation before presenting bills to our customers.
If you haven’t received a bill for a few months, one reason your bill may be higher than usual is because charges from past billing periods are included, in addition to charges from your current billing period. Also, usage tends to go up for most customers during the summer months when the A/C and cooling appliances (e.g. whole house fans, evaporative coolers) are running.
Note: In accordance with Southern California Edison’s Rule 17. D, if for any reason the duration of the delayed billing period exceeds three months for residential and eligible small business customers, the customer will only be responsible for SCE charges that are incurred within the most recent three months from the date the bill was generated. All other customers are responsible for SCE charges that are incurred within the most recent three years. Please see Rule 17. D for more details.
To log out, in the upper right hand corner of your My Account screen, click Log Out.
Yes, the Chat feature is available Monday - Friday, from 8 a.m. - 5 p.m. When a representative is available to assist you, an orange Chat button is visible in the right corner of the grey bar at the top of your My Account screen.
Yes. When you have Alerts waiting to be viewed, click Show Details to display all your alerts.
Once you’ve signed up for our free Paperless Billing service:
- Receive a bill ready notice with the amount due, due date, and link to view the bill
- View monthly statements
- Find ways to reduce monthly energy consumption to save money
Sign into My Account, select My Bills & Payments, then Billing & Payment Options.
If you’re eligible, you’ll see the option to sign up when completing your request online. My Account set up is included if you’re not already registered.
Most accounts are eligible for Online Payment, except:
- Closed accounts.
- Accounts not in good credit standing (Cash Only accounts), which may become eligible for Online Payment if there are no additional returned payments on the customer account for six months.
- Accounts receiving bills through other online billing and payment sites.
- Accounts signed up for Auto Pay.
- Accounts billed by Electric Service Providers (ESPs) other than SCE.
In My Account, select Sign Up for Online Payment in the Billing and Payments Preferences section.
You may use Online Payment immediately after your sign up is completed.
Payment Arrangements are designed to provide greater flexibility in managing your payments by making smaller monthly payments over a specified period. Eligible accounts can request a payment arrangement that will divide charges into equal installments, which are billed separately each month from your current bill. You must pay your current charges and the installment amount by the specified due dates.
A down payment may be required. The amount is based on a percentage of the total amount due.
Failure to submit payment on the due date may result in late fees, possible termination of your payment arrangement and service interruption. You can enroll in a new payment plan by logging into MyAccount. An additional down payment may be required to activate the new plan.
If you know someone who needs help paying their SCE bill, you can contribute by paying part or all of their upcoming bill.
You’ll need the following information from the customer:
- The first and last name that appears on their SCE account
- Their SCE customer account number—This can be found at the top right corner of their SCE bill.
- The billing ZIP code for their SCE account
You’ll enter this information on our Guest Payment page as well as the amount you want to contribute. We’ll apply your payment to their account.
Yes, you can pay only a part of your bill through our Guest Payment page.
You will need the following information to pay as a guest:
- The first and last name that appears on your SCE account
- Your SCE customer account number—This can be found at the top right corner of your SCE bill.
- The billing ZIP code for your SCE account
Each month, ten days after your bill is generated, Auto Pay automatically deducts your total amount due from your bank account.
Most accounts are eligible for Auto Pay, except:
- Closed accounts.
- Deposit accounts.
- Accounts not in good credit standing (Cash Only accounts), which may become eligible for Auto Pay if there are no additional returned payments on the account for six months.
- Accounts signed up for Online Payment.
- Accounts being billed by an Electric Service Provider (ESP) other than SCE.
Log in to My Account and click Sign up for Auto Pay in the Billing and Payment Preferences section.
Visa, Mastercard, and American Express.
The convenience fee is charged by Chase and Edison does not receive or benefit from the fee. The fee cannot be waived.
We've partnered with Chase to provide a secure credit card payment option for our customers.
SCE suspended its collection and service disconnections for nonpayment in March 2020 in response to Gov. Newsom’s statewide emergency declaration regarding the COVID-19 pandemic. These protections have since expired and we have resumed pre-pandemic collection processes — including service disconnections for nonpayment.