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Business Rate Plans

Critical Peak Pricing Frequently Asked Questions

Business

How do I start service at a new business address?
How do I stop service at a business address?

Residential

Will my existing programs and preferences transfer to my new address?

Managing Your Account

How does My Account work if I have more than 10 service accounts?
How does My Account work if I have multiple customer accounts?

EnergyManager® FAQ

Who do I contact if I am a business customer with an assigned SCE Account Manager?

Data Issues

What should I do if some data is missing from my report in SCE EnergyManager®?
What should I do if there is missing data in the interval data of my report?
Why am I unable to view 15-minute interval data in an SCE EnergyManager® report?
What should I do if the report data does not appear to be correct?

Report Errors

What should I do if I receive an error message when running a report in SCE Energy Manager®?
What should I do if the SCE EnergyManager® is blank?
Why am I limited to viewing up to 30 days of data into my SCE Energy Manager® report?
What should I do if I am unable to open the .PDF version of my bill from the report?