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Managing Your Account

How do I close My Account?

Paperless Billing

How do I update my email for paperless billing?

Community Choice Aggregator (CCA)

CCA Frequently Asked Questions

Additional Resources

What can I do to help conserve energy usage?

Frequently Asked Questions

When will I receive my deposit refund after turning off service?
I'm enrolled in Direct Access. Can I use the Move Center to move my service to another address?

CARE/FERA Financial Assistance

What is Arrearage Management Plan (AMP)?

General

How can I sign up for outage alerts?

Summer Discount Plan

Summer Discount Plan – Frequently Asked Questions

Business Rate Plans

What is a business rate plan?

Payment Status

What is the grace period if my payment is late?

Registering Your Account

How are customer accounts and service accounts related?

Other

How do I reset my password?

Understand Your Bill

How do I calculate usage and cost of an appliance?

Medical Baseline Allowance

Medical Baseline Allowance - New Applicant Guide