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Frequently Asked Questions

How do I dispute charges transferred to my bill?
How do I change my start or stop date?
What if I can't find my confirmation number?

Critical Facilities and Critical Infrastructure

How do I know if I am a Critical Facilities and Critical Infrastructure customer for PSPS?
What is the California Public Utilities Commission contact requirement for Critical Facilities and Critical Infrastructure customers?

Rebate & Incentive Applications

What is the Energy Assistance Fund (EAF)?

Solar Billing Plan (SBP)

What is the Solar Billing Plan?

Paying Your Bill

How do I pay my bill?

Managing Your Account

Multi-Factor Authentication (MFA) Customer FAQs
How do I change my language preferences?

General

How do I reset my circuit breakers?
How do I view outages?

General

How can I find my current rate plan?
How can I change my rate plan?

Understand Your Bill

What is the "Current Adjustment" line item?