What’s New in My Account?
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Beginning in January 2024, SCE will be rolling out a new and improved My Account experience. Customers will be upgraded to the new design based on their account type. In this help article, we will walk through the new navigation and features that have been implemented, designed to make it simpler than ever to manage your account.
Navigation
The navigation menu has been moved from the left side of the screen to the top of the dashboard. When applicable, alerts specific to your account will be displayed below the navigation.
- My Account – Personalized dashboard providing quick access to view your account balance, make a payment, billing history and more.
- Usage - View hourly, daily and monthly graphs to monitor your energy consumption.
- Settings - Manage billing preferences, payment methods, notifications & contact information.
Selecting “More” from the navigation will display additional menu items:
- Start or Stop Service
- Access Data Sharing and Download
- Access Energy Manager and Mobile Home Park
- Report an Outage
- View an Outage Map
Account Selection
If you have between 1-10 service accounts, you will find a dropdown menu to select from your account list below the account balance card. The following information will be updated on your dashboard based on the service account selected:
- Usage Comparison
- Projected Next Bill
- Alerts & Notifications
- Rate Plan
Inactive and Pending Accounts will also be available in this dropdown menu.
Usage Comparison
This feature is designed to empower you with a deeper understanding of your energy consumption patterns, enabling you to make more informed decisions and manage your utility usage effectively.
- Visualize Your Usage: With the Usage Comparison feature, you can easily visualize your energy consumption. This is presented in an intuitive chart format, making it simple to grasp your usage trends.
- Compare Periods: The tool allows you to compare your recently billed usage with historical data. This means you can see how your consumption has changed over time, comparing your most recent bill with the same time last year or month.
- Identify Trends: By comparing your energy usage, you can quickly identify trends and patterns. This insight can help you adjust your consumption habits to save energy costs.
The Usage Comparison feature is a valuable tool for our customers, providing insights that can lead to better energy management and cost savings. It's just one of the ways we're committed to enhancing your experience with our services.
Projected Next Bill
Stay prepared and in control. The Projected Next Bill module shares an estimate of your upcoming bill based on your usage, helping you plan with ease. If desired, set seasonal spending goals and monitor your progress using the feature. Clicking “View Current Usage” will allow you to view daily and hourly graphs for the electricity you have used since your last billing cycle.
Your Rate Plan
This module displays your current rate plan and provides quick access to SCE’s Rate Plan Comparison Tool. Use the Rate Plan Comparison Tool to view a personalized comparison between your current plan and other plan options, get estimates based on your past usage and switch to a new plan if desired.
Bill Help
Access your Rate Plan Bill Guide(s) and personalized FAQs based on your account type, billing/payment settings and program enrollments.
Account Management
Our Help Center articles now provide instructions for both My Account experiences. To view guides for common actions in My Account, please select from the list below:
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