Why haven’t I received a bill?
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Bill delays may occur for multiple reasons and may require equipment changes or technical corrections. We are working to resolve issues affecting customer billing as quickly as possible. We encourage you to wait until you receive your bill before contacting us, as our Energy Advisors will not be able to provide an estimated date for your bill. You can call us to set up a payment arrangement once you have received your bill.
Frequently Asked Questions
It is SCE’s responsibility to make sure your bills are accurate. To ensure accuracy, we conduct extensive testing and validation before presenting bills to our customers.
If you haven’t received a bill for a few months, one reason your bill may be higher than usual is because charges from past billing periods are included, in addition to charges from your current billing period. Also, usage tends to go up for most customers during the summer months when the A/C and cooling appliances (e.g. whole house fans, evaporative coolers) are running.
Note: In accordance with Southern California Edison’s Rule 17. D, if for any reason the duration of the delayed billing period exceeds three months for residential and eligible small business customers, the customer will only be responsible for SCE charges that are incurred within the most recent three months from the date the bill was generated. All other customers are responsible for SCE charges that are incurred within the most recent three years. Please see Rule 17. D for more details.
Unfortunately, we don’t have an estimated date when your bill statement will be ready. Since individual customer accounts vary, billing production timing varies as well.
However, when you do receive your bill, charges from past billing cycles will also be included in addition to charges from your current billing cycle.
We understand this is a serious inconvenience for you and we’ll do what we can to make sure the impacts to you are minimal. If you’re unable to pay your bill in full once you receive it, you can set up a payment arrangement, which allows you to spread your payments over time.
You also have the option of making estimated payments until you receive your bill. This will offset any amount due when your bill is generated.
If you are a business customer with an assigned Account Manager, please reach out to her/him to discuss your payment options.
Yes, any bill adjustments that you’re eligible to receive will be listed in the “Summary of your billing details” section of your bill. A reminder: residential and small business customers are eligible for a bill adjustment for SCE charges beyond the most recent three months from the date the delayed bill is generated.
Read about our bill adjustment rule here, which applies to both residential and business customers.
The total amount you owe will be deducted approximately 10 days after your bill is generated. If you’re unable to pay the full amount, please call us at 1-800-247-3123 to discuss payment options.
If you are a business customer with an assigned Account Manager, please reach out to her/him.
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