My account number changed. What actions do I need to take?

Ensure your account is up to date with a few simple steps. How you’ll update your billing details depends on how you pay your bill.

If you pay directly through sce.com or you’re enrolled in Auto Pay, your account number(s) will be automatically updated and you won’t need to do anything. To find out if your payment due date has changed, log in to My Account on sce.com after billing updates are complete.

If you pay by mail, phone, or in person, you won’t be required to manually update your customer account number online, however, you will need your new account number for reference. Your new account number will be located in the upper left-hand corner on the first page of your billing statement. Be sure to note your new account number and keep it on hand for all future payments. To learn more, check out our tutorial video.

If you pay through a bank or third party, you will need to contact them directly or log in to their website to update your new account number. To learn more about updating your billing details with your bank or third-party service, check out our tutorial video.

Thank you for taking the time to learn about the upcoming changes and how they may affect your account. We appreciate your patience as we improve billing reliability and enhance system security.