General
Why has my bill increased?
If your bill seems higher than normal, you may want to check your energy usage. Understanding your bill and finding ways to save for your home or your business may help lower your bill. Usage tends to go up for most customers during the summer months when the A/C and cooling appliances (e.g. whole house fans, evaporative coolers) are running. SCE offers bill credits to customers enrolled in the Summer Discount Plan, which may be a good fit for your household. Older appliances tend to be less efficient and consume more energy. To learn how to calculate how much energy your appliances are using, click here. If you haven’t received a bill for a few months, one reason your bill may be higher than usual is that charges from past billing periods are included, in addition to charges from your current billing period.
When is a bill considered past due?
Your bill is due and payable on the date the bill was generated and is considered past due if not paid within 19 days. Your service will remain active up to the date your next bill is due, but we disconnect service if payment isn’t received by that next due date.
Who is eligible for Payment Arrangements?
At this time, online payment arrangements are only available to residential customers. For business customers you may contact your assigned Account Manager for assistance. If you don't have an Account Manager, please call us at 1-800-655-4555.
Can I only pay a part of my bill?
Yes, you can pay only a part of your bill through our Guest Payment page. You will need the following information to pay as a guest: - The first and last name that appears on your SCE account - Your SCE customer account number—This can be found at the top right corner of your SCE bill. - The billing ZIP code for your SCE account
Bill states no payment due or shows a negative balance.
If your bill states that no payment is due at this time, you have either a zero balance or a credit on your account from either overpayment or a credit back to your account from us. If you have a negative balance, it means you have a credit on your account from either overpayment or credit from us back to your account. This credit will be applied to your next bill.
Can I change my bill's due date?
With Choose Your Due Date (CDD), you can select the timeframe for your bill due date that is the most convenient for you. The available choices are the beginning (day 1-10), middle (day 11-20), or end (day 21-31) of the month, and you can make up to two changes per 12-month period (including initial enrollment). Your due date will be set to a date within the range selected. To change your bill’s due date, enroll online at sce.com/choose-due-date. You will need your Contract Account Number, which starts with a "7" and can be found on the upper left of the front of your bill, below the SCE logo. The change is usually effective on the following month’s bill (it may take two months). If you are on any of the following billing options, we cannot enable CDD: Budget Billing Plan, Net Energy Metering, Summary Billing, or an Owner Continuity Agreement.
Why is my payment pending?
A payment is pending when a payment has been made and it is being processed. When you make a payment, it will be posted immediately to your Customer Account. You are also able to edit your payment by 6 p.m. the same day and make multiple online payments in one day on My Account.
When will my service be reconnected after paying past-due balance?
Your service will be restored the same day, if we receive your payment by 7 p.m. Monday - Friday or 12 p.m. on Saturday. Any payment made after those times will be processed the next business day.
Why haven’t I received my bill?
Bill delays may occur for multiple reasons and may require equipment changes or technical corrections. We are working to resolve issues affecting customer billing as quickly as possible. We encourage you to wait until you receive your bill before contacting us, as our Energy Advisors will not be able to provide an estimated date for your bill. You can call us to set up a payment arrangement once you have received your bill. Learn more here.
I need more help.
Our Help Center is designed to be your primary resource for answers to questions you may have about your SCE account, outages, and more. There, you’ll find links to helpful articles covering a variety of topics, so you can easily find the information you’re seeking online. Visit now >
Paperless Billing
How do I update my email address?
To update your contact information, please select “Settings” from the top navigation menu. Then, click the “Profile” tab to manage the email addresses linked to your account.
Where can I view past billing statements?
From your account dashboard, click the “Billing & Payment History” button below account balance to view or download past billing statements. If you're new to Paperless Billing, you can view your past bills in My Account beginning with the statement from the first billing cycle after you signed up. As each billing cycle passes, you'll have online access to those statements – up to 12 months’ worth of previous bills.
What if I want a paper bill?
You can still obtain a paper bill by printing your electronic PDF bill at home. Paperless bills are available for easy access 24/7. To continue receiving paper bills directly from SCE, you can call us at 1-800-250-7330.
How do I opt out of Paperless Billing?
Yes, select “Settings” from the top navigation menu and click the “Alerts and Notifications” tab to toggle the Paperless Billing button to the off position and confirm unenrollment.
Why can't I see my bill after clicking 'View Bill'?
You will need to allow pop-ups in order for your paperless bill to show. You can change your pop-up preferences in your browser settings.
When will my bill be ready?
Your paperless bill is created at the same time your paper bill normally would have been printed. You’ll receive an email notification when your bill is ready for viewing.
Paperless Billing
How does Paperless Billing work?
Paperless Billing gives you the option to view your bill online at no cost to you. After you sign up for Paperless Billing on the Preference Center, you’ll receive an email that your bill is ready with the amount due, due date, and link to view your bill. By clicking on the link to view your bill, you’ll be able to look at your monthly statement and learn how your bill was calculated.
Who is eligible for Paperless Billing?
Paperless Billing is available for almost all accounts. Accounts NOT eligible include: Closed accounts, Deposit accounts, Accounts not on a supported rate schedule - currently not all rate schedules are eligible for Paperless Billing. Accounts receiving an SCE online bill through another Internet billing and payment site. Accounts being billed by an Electric Service Provider (ESP) other than SCE. Accounts that are specially handled by SCE - this includes the accounts for Net Energy Metering, generating stations, Envest customers and accounts that have been identified as requiring special attention by SCE.
When will I be able to view my first bill online?
After successfully signing up, you’ll receive your next bill online. However, you might receive one last bill through the mail. You will not continue to receive your paper bill in addition to your paperless bill.
Can I opt out of Paperless Billing if I change my mind?
Yes, select “Settings” from the top navigation menu and click the “Alerts and Notifications” tab to toggle the Paperless Billing button to the off position and confirm unenrollment.
Payment Arrangement
Who is eligible to request a payment arrangement?
SCE customers can extend the due date of their bills or make payment arrangements, except:
• Accounts that have been assigned for disconnection the same day
• Service has already been disconnected for non-payment
• Customers enrolled in The Arrearage Management Plan (AMP)
• Customers with returned checks that have returned check fees
• Customers enrolled in Budget Billing Plan (BBP)
Will my payment arrangement payment also cover my new monthly charges?
No, you will need to make separate payment for the payment arrangement and any new monthly charges. These may have different due dates, so be sure to pay both on time to avoid service disconnection. Please refer to your bill for your new monthly charges and payment arrangement due dates.
What happens if I miss a payment?
A customer may default on a payment arrangement by either not paying the current bill on time or by missing a scheduled payment. Failure to submit payment by 5 p.m. on the due date may result in service interruption, late fees and your payment arrangement may be terminated. If the customer has defaulted on a payment arrangement, the missed payment amount or current charges missed, must be paid prior to re-instating a new payment arrangement. An additional down payment of 20% of the past due balance may be required to reinstate a new payment arrangement.
Do I need a down payment to enroll in a payment arrangement?
A down payment is not required for new payment arrangement enrollment. If an account has defaulted on an existing payment arrangement, a percentage or full amount of the past due balance will be required to reinstate a new payment arrangement:
• Residential - 20% of the past due balance
• Micro/Small Business - For the first default, 20% of the past due balance will be required. A subsequent default will require the full balance to be paid to be eligible for a new payment arrangement.
• Medium/Large Business - For the first default, 50% of the past due balance must be paid within 7 calendar days. A subsequent default will require 20% of the past due balance to be paid to be eligible for a new payment arrangement.
Will I still receive a late payment charge?
Late payment charges will still be billed when a customer is enrolled in a payment arrangement. To stay on a payment arrangement, you must pay your monthly bill amount + the installment amount by the specified due dates.
Auto Pay
How do I update my payment account for Auto Pay?
To edit the payment account associated with Auto Pay, click "Settings” from the top navigation and select “Manage Payment Method”
How do I stop a payment?
With Auto Pay, you can stop a payment up to two business days before your Auto Pay is scheduled via My Account.
How do I opt out of Auto Pay?
If you no longer want Auto Pay, click “Settings” and toggle the auto pay button to the off position to confirm unenrollment.
Auto Pay
How does Auto Pay work?
Auto Pay automatically deducts your total amount due from your bank account each month, 10 days after your bill is generated.
Who is eligible for Auto Pay?
Most accounts are eligible for Auto Pay, except closed accounts, deposit accounts, accounts not in good credit standing (Cash Only accounts), accounts signed up for Online Payment, and accounts being billed by an Electric Service Provider (ESP) other than SCE.
Which payment methods are accepted for Auto Pay?
You may use a checking account from any financial institution that accepts electronic debits. At this time, credit cards are not accepted for Auto Pay.
Will my balance due be paid when I sign up for Auto Pay?
If you have an outstanding balance when you sign up and you select Pay Off Your Balance, your payment will be submitted. If not, the balance will not be paid. You may make arrangements to pay the balance using Guest Payment, or by credit or debit Card.
Income Qualified Programs (CARE / FERA)
Do I need to reapply to CARE/FERA annually?
Customers enrolled in the FERA/CARE assistance programs are required to recertify every two years. We'll send you a recertification notice and you can submit your re-certification online.
Why am I being asked to provide verification to participate in CARE or FERA programs?
While we don't require you to submit proof of eligibility when you initially apply, at any time during your enrollment you may be selected to participate in the FERA or CARE verification process. This is to ensure that those benefiting from the FERA or CARE discount meet program eligibility criteria.
How long does it take to process the paperwork I submitted?
Please allow approximately 30 days for your paperwork to be processed once documents are received. You can check your CARE/FERA application status here.
What happens to my FERA or CARE discount while SCE is waiting for my verification documents?
Your FERA or CARE discount will remain active until the due date specified on your FERA or CARE verification letter or email. If we determine that you are ineligible, your discount will be suspended. Your discount may also be suspended if you submit incomplete verification documents, ask us to cancel your enrollment, or we receive your documents after the due date.
My FERA or CARE discount was removed because I missed the verification due date. Can I reapply?
"Yes. To re-enroll in either the FERA or CARE program, please submit your cover letter and all verification documents, along with your completed verification form, either online, by fax at 1-626-571-4202, or by U.S. mail at: CARE/FERA Southern California Edison P.O. Box 9527 Azusa, CA 91702-9954"
Can my FERA or CARE discount be backdated if I missed the verification date?
Yes, if you missed the verification date you will be reinstated at the time of approval.
I'm having issues submitting my recertification online.
If you're having trouble submitting your CARE recertification online, please call us at 1-800-447-6620.
Income Qualified Programs (CARE / FERA)
What is the CARE/FERA Program?
The CARE/FERA program provides discounts on energy bills for income-qualified customers in California.
Who is eligible for the CARE/FERA Program?
You may qualify for either CARE or FERA based on the size of your household and the total current income of all persons living in your house, condo, apartment, or mobile home. To view eligibility requirements, visit our CARE & FERA Discounted Rates program page
Summer Discount Plan (SDP)
How are bill credits calculated?
"The credit calculation formula used is: Single Phase (Amps x Volts)/ 1,400 + .09 = Tons. Amps and Volts values are based on the AC unit’s faceplate, or when not available, readings from an amperage probe clamp. Once you’re enrolled and your device is activated, you can find your savings labeled as “A/C cycling discount” under the “Details of your new charges” section on your bill from June 1 to October 1. Enrollment after June 1 will result in prorated savings beginning from the first meter read date after your application is processed and your device is installed, verified, and activated. SCE may need to test the device. For further details, refer to the SDP tariff schedule.
How much air conditioning do I have to use to get the most credit?
Your bill credits are not determined by how much you use your A/C. Instead, they are based on the calculated tonnage of your A/C and the option you select. Your credits cannot exceed the cost of distribution and generation charges on your bill.
If the program runs year-round, why do I get bill credits only between June 1 and October 1?
Energy events can occur at any time, year-round, but we anticipate that most will occur during the summer, when A/C usage is highest. We apply credits between June 1 and October 1 to help lower your bill during this time.
Is there a minimum usage requirement?
Residential accounts participating on SDP must register the use of a minimum of 1.5 kWh, one hour before or after, for at least one SDP event per calendar year to remain eligible to participate in the SDP program. My Account users can monitor their home’s performance towards meeting SCE’s Summer Discount Plan (SDP) Minimum Usage Eligibility Requirement. Download our step-by-step guide
How do I change my preferences?
You can manage your preferences online at any time.
Can I cancel if I decide Summer Discount Plan isn't working for me?
Yes, however, you are required to stay on the plan for at least a year from the date of activation of your cycling device. If you or someone in your household develop a medical condition that disqualifies you from participating in the program prior to meeting the 12 months requirement, please call us at 1-800-497-2813. You will be given a form to be signed by a medical provider and returned to SCE.
Can I change my Summer Discount Plan program option?
You can change your Summer Discount Plan cycling (Maximum Savings vs. Maximum Comfort) and program option (Standard vs. Override) by using our online form
Summer Discount Plan (SDP)
What is the Summer Discount Plan?
Get up to $160* in credits on your energy bill when you sign up for the Summer Discount Plan. When you sign up, SCE will install a remote-controlled device on or near your air conditioner at no cost to you. This will allow us to turn off or cycle your A/C unit during energy events throughout the year based on your program preferences. You’ll earn bill credits from June 1 to October 1 for participating.
Who is eligible for the Summer Discount Plan?
The Summer Discount Plan is only available for service locations with Central Air Conditioning. Window and Wall air conditioning units are ineligible for this plan. View SDP for Residential >
View SDP for Business >
Budget Billing Plan (BBP)
Can you tell me more about the settlement bill?
The Budget Billing Plan is a 12-month program. The first month you start participating in the program is called “Month One.” The month you get your settlement bill is called “Month 12.” The following month (after “Month 12”) if you choose to participate in the program again, you will start over at “Month One.” The settlement statement you get in “Month 12” shows the balance amount based on the difference between the actual amount of electricity you used throughout the year compared to the total amount paid during the same period. If your actual electricity usage for the year was less than the total amount you paid on a monthly basis, the settlement statement will show a credit amount for your account. This credit amount will apply to the next Budget Billing Plan year until it’s used up.
Can the amount I pay each month on the Budget Billing Plan change?
Yes.Your Budget Billing Plan payment amount can change if you use more or less electricity than you did before. For example, if you use more electricity by running your air conditioner longer than usual during the summer months, your Budget Billing Plan amount may change to offset a potentially higher settlement bill. If you use less electricity, you may call to have your payment amount adjusted. However, the settlement process in Month 12 remains the same.
How often can the payment amount change?
The Budget Billing Plan payment amount may be adjusted on a quarterly basis in Month Three, Month Six, or Month Nine if there is a substantial change in the amount of electricity you use.
How will I know if my payment amount changes?
SCE will put a message on your monthly bill telling you that a new Budget Billing Plan amount will appear on your next bill. Sample bill message: “Your new Budget Billing Plan payment amount is $100.00. This new amount reflects recent usage changes on your account.”
I have a credit on my account. Do I still have to make my Budget Billing Plan payment?
Yes. We will apply the credit amount to your settlement statement in Month 12, or we will apply it to your account starting in Month One of the next Budget Billing Plan year. Having a credit on your account will help offset higher summer bills
What if I can’t make my Budget Billing Plan payment?
If you can’t pay the full Budget Billing Plan amount on the due date, please call us as soon as possible at 1-800-434-2365, Monday through Friday from 8 a.m. to 6 p.m. Unpaid amounts will carryover as past due on your next bill.
Can I cancel my Budget Billing Plan enrollment at any time?
Yes. If for any reason the Budget Billing Plan is not right for you, just call 1-800- 434-2365, Monday through Friday from 8 a.m. to 6 p.m. When you cancel your enrollment, any balance amount is due on the due date shown on your statement. If you have a credit amount, it will continue to be applied to your account until it’s used up.
If I cancel my Budget Billing Plan enrollment, can I participate again later?
Yes. You may re-enroll any time after you get your settlement statement from your previous Budget Billing Plan participation. After you call SCE or use the online form to re-enroll, your new participation will start with your next billing cycle and Budget Billing Plan payments will appear on your next statement.
Smart Energy Program (SEP)
How will I know I was approved for the sign-up bonus?
SCE will send an email to all customers who successfully enroll in the Smart Energy Program indicating whether or not they qualify for the $75 sign-up bonus.
How will the $75 sign-up bonus reflect on the bill?
The sign up bonus is displayed as an “Enabling Technology Incentive” within the “Your Account Summary” section of the bill.
Why do I get the daily bill credit rate of $0.3275 from June 1 through September 30 only?
Energy events can occur at any time, year-round. We anticipate that most will occur during the summer when A/C usage is highest. We apply for the bill credits from June 1 through September 30 to help lower your bill during this time.
Where can I find my Smart Energy Program bill credits?
Program bill credits are provided during summer season months from June 1 through September 30 and are displayed as “Smart Energy Program Credit” within the “Details of your new charges” section of the bill.
Can I cancel my enrollment at any time?
You can disenroll from the program at any time; however, please consider that this program does provide the option to override any event at any time. Overriding a few events during the year instead of disenrolling from the program is a win-win solution for all. You still can provide valuable energy reduction during periods where you may have greater flexibility with your A/C usage while continuing to earn bill credits on the program.
How are bill credits calculated?
The credit calculation formula used is: Single Phase (Amps x Volts)/ 1,400 + .09 = Tons. Amps and Volts values are based on the AC unit’s faceplate, or when not available, readings from an amperage probe clamp. Once you’re enrolled and your device is activated, you can find your savings labeled as “A/C cycling discount” under the “Details of your new charges” section on your bill from June 1 to October 1. Enrollment after June 1 will result in prorated savings beginning from the first meter read date after your application is processed and your device is installed, verified, and activated. SCE may need to test the device. For further details, refer to the SDP tariff schedule.
How much air conditioning do I have to use to get the most credit?
Your bill credits are not determined by how much you use your A/C. Instead, they are based on the calculated tonnage of your A/C and the option you select. Your credits cannot exceed the cost of distribution and generation charges on your bill.
If the program runs year-round, why do I get bill credits only between June 1 and October 1?
Energy events can occur at any time, year-round, but we anticipate that most will occur during the summer, when A/C usage is highest. We apply credits between June 1 and October 1 to help lower your bill during this time.
Is there a minimum usage requirement?
Residential accounts participating on SDP must register the use of a minimum of 1.5 kWh, one hour before or after, for at least one SDP event per calendar year to remain eligible to participate in the SDP program. My Account users can monitor their home’s performance towards meeting SCE’s Summer Discount Plan (SDP) Minimum Usage Eligibility Requirement. Download our step-by-step guide
Can I cancel if I decide Summer Discount Plan isn't working for me?
Yes, however, you are required to stay on the plan for at least a year from the date of activation of your cycling device. If you or someone in your household develops a medical condition that disqualifies you from participating in the program prior to meeting the 12 months requirement, please call us at 1-800-497-2813. You will be given a form to be signed by a medical provider and returned to SCE.
Can I change my Summer Discount Plan program option?
You can change your Summer Discount Plan cycling (Maximum Savings vs. Maximum Comfort) and program option (Standard vs. Override) by using our online form.
Smart Energy Program (SEP)
What is the Smart Energy Program (SEP)?
Enroll your qualifying smart thermostat in our Smart Energy Program to get up to $115 in bill credits when you participate in program energy events. View Program Page >
Who is eligible for the Smart Energy Program?
To enroll in the Smart Energy Program, you must own a qualified smart thermostat. Browse our list of accepted products here or shop SCE Marketplace to purchase an approved smart thermostat.
Community Choice Aggregator (CCA)
Who do I contact for billing questions?
For questions regarding your generation charges or any other charges on the CCA portion of your bill, please contact your CCA directly. For all other questions regarding SCE services, such as your meter or recorded energy usage, a change of address request, a request for account details, or if you have a question about the transmission and distribution of your energy, please contact SCE. Contact information can be found on PAGE 2 and the CCA contact information can be found on the last page of your monthly SCE billing statement.
To whom do I submit my bill payments?
You will continue to pay your bill to SCE as usual. SCE will be responsible for transferring the CCA portion of your payment to your CCA. You may continue to access and pay your bill online at sce.com.
How do SCE’s electricity rates compare to my CCA’s rates?
Rates differ by CCA. SCE and active CCAs jointly provide comparisons of average rates, sample bills, and power generation resources. View the Joint Rate Comparisons.
What is the POD ID and what is it used for?
The Point of Delivery (POD) ID is a unique fixed identifier for each service location. This identifier is used in all Electronic Data Interchange (EDI) transactions between the CCA and SCE. Your CCA will need your POD ID in order to discuss and address any account inquiries you may have.
How Do I Obtain the POD ID for My Service Location(s)?
You can obtain the POD ID on the last page of your bill right next to your service account number.
How do I opt out of CCA Service?
Your CCA will provide opt-out instructions during the 60-day Initial Notification Period (pre-enrollment). Opt-out requests to the CCA will be accepted during the pre-enrollment period and the two-month period following the enrollment of your account (post-enrollment). If you choose to opt out of CCA Service before or after your account is transferred to CCA Service, you must initiate the opt-out request with your designated CCA. The choice is completely yours if you wish to opt out of CCA Service. Click Here to view CCA contact information.
Medical Baseline (MBL)
How does Medical Baseline impact my baseline allocation?
Customers have an additional 16.5 kWh allocated to their baseline usage on a daily basis, in addition to their applicable seasonal baseline for the operation of life-support devices and other qualifying equipment.
How do I find my baseline allocation?
Each customer has two baseline allocations, one for summer and one for winter usage. Your allowance can be found by reviewing the "details of your new charges" section of the bill statement. Under "additional information" you will see your summer baseline allowance, your winter baseline allowance, or both, depending on which month's bill you review.
Will I need to reapply to Medical Baseline each year?
If a medical professional certifies the condition is permanent, the customer must complete Part 1 of the appliction every two years to renew. If a medical professional certifies the condition is temporary, the customr must complete Part 1 every year, and a new application every two years. Recerify online: [links]
I need to speak to someone about my Medical Baseline enrollment.
Please call 1-800-655-4555 if you have any questions about Medical Baseline or if the standard allowance does not meet your medical needs.
Net Energy Metering (NEM)
How do I track my application status?
When status updates are available for your application, our NEM 2.0 Online Application System will send you and/or your contractor an email, including details.
I received my Permission to Operate. How will this affect my SCE bill?
Once you receive your Permission to Operate, we will enroll your SCE account in NEM 2.0 and set up your billing. We are currently experiencing bill setup delays for customers who have received their Permission to Operate. However, we typically set up NEM billing within a few billing cycles. Your first NEM bill will include any eligible credits for surplus energy you generated and supplied to the grid. Learn more about your NEM bill.
I am already enrolled in NEM. How will the new Solar Billing plan affect me?
We will continue to bill your account under your current NEM rate plan until your 20-year legacy period expires, or until your account becomes ineligible to remain on your current NEM rate plan (whichever comes first). We will then automatically transfer your account to the new Solar Billing Plan.
How do I read my NEM bill statement?
To learn more about how to read your NEM bill statement, please visit on.sce.com/nembillcalc.
My bill is higher than expected. How can I lower it?
There are several ways you can minimize the electricity you receive from SCE to supplement your solar generating system. The best thing you can do is be mindful of the time of day and weather – your system won’t be generating when it’s dark out, and it will produce less when there’s cloud cover. Even small changes can make a difference to your bill. We’ve listed a few recommendations below to help you make the most of your solar-produced power: Shift major appliance and equipment use to off-peak daytime hours (8 a.m. - 2 p.m.) when your solar generating system is active. Try not to use too many appliances simultaneously during the day, so your system can keep up. Periodically have your solar panels professionally cleaned. Run your pool pump during the daytime. Consider investing in a battery storage system to keep more of your self-generated energy for use at night.
I am a NEM customer, but I am not seeing my energy credits being calculated on my bill?
Accounts with Permission to Operate are typically set-up for NEM billing within a few billing cycles, however, we are experiencing delays in some instances where SCE is unable to reprogram or replace the existing meter. Your non-NEM bill will still track the amount of electricity used from the electric grid but will not reflect the surplus energy credit(s) supplied to the electric grid, until the issue is resolved. The credit(s) for the surplus energy you supply to the electric grid will appear on your first NEM bill.
What is net surplus generation or energy?
Net surplus generation (or energy) occurs when your NEM renewable energy system sends more energy to SCE’s electric grid than you have used during your 12-month billing period.
What is a 12-month billing period?
A twelve-month period, or portion thereof, starting on the day a Permission to Operate (PTO) is issued, and every anniversary thereafter. For Customers electing to receive service under NEM for a home or facility that has a system already in operation, the 12-month billing period will commence on the date that the customer begins receiving service under NEM and on every subsequent anniversary thereof. If a customer terminates service or experiences a change from SCE Bundled Service to CCA/CA Service or DA Service or from CCA/CA Service or DA Service to SCE Bundled Service, the 12-month period will end on the date when the change of service is effective.
How can I tell if I have generated surplus electricity?
On your annual 12-month settlement bill, SCE will calculate the Total Energy Amount as the difference between the energy consumed from the grid during the relevant 12-month period and the energy exported to the grid during the same period. If the Total Energy Amount is negative, you have supplied surplus electricity and you are eligible for Net Surplus Compensation. If the Total Energy amount is positive, you have used more electricity than you supplied over the course of your 12-month billing period, and therefore you are not eligible to receive Net Surplus Compensation.
How is the dollar amount of my Net Surplus Compensation credit calculated?
Net Surplus Compensation (NSC) is equal to the Net Surplus Compensation Rate (NSCR) multiplied by your Net Surplus Energy kilowatt-hours (kWh). The NSC rate is based on current market prices and varies by month. Details on the NSCR rates can be found here.
Why is the NSC amount different than the credit on an NEM statement?
The credit amount indicated on your bill is calculated using the full retail rate for energy used on-site. This rate includes generation, transmission, distribution, and funding for public programs. Under NSC, SCE pays you the market rate, comparable to what we pay other energy producers, as required by California Assembly Bill 920.
If I have monetary credit at the time of my 12-month settlement bill, does this mean I get Net Surplus Compensation credit?
Not necessarily. Payment is issued only if the customer has net surplus electricity (you have supplied more energy in kilowatt-hours (kWh) to the grid than you have used over the 12-month billing period). It is rare for a customer to have monetary credit remaining at the end of a full 12-month bill period and not have net surplus electricity. However, this scenario can occur with customers who supply energy to the grid during peak periods when electricity is more expensive and use energy from the grid during off-peak periods when electricity costs less.
How will I get compensated for the surplus electricity I generate?
Before or at the end of your 12-month settlement bill, if you are on the Annual Billing Option (ABO) and have supplied more electricity than you have used, you may be compensated with an on-bill credit or a check for the NSC paid at the market rate. The Monthly Billing Option (MBO) includes a settlement of monthly energy charges and credits (in $s) over the entire 12-month billing period. This means that any dollar-value energy credits remaining at the end of the 12-month billing period are used to offset energy charges billed to the customer in an earlier month in the 12-month billing period. This essentially eliminates the need for a customer to adjust the start date of their 12-month billing period for the purposes of maximizing the use of the monetary credits received over the 12-month billing period. Any remaining surplus energy may be compensated with an on-bill credit or a check for the NSC paid at the market rate. For either Annual or Monthly Billing Options, once the NSC is calculated and issued to the account holder, the balance will be zeroed-out and the new 12-month billing period will begin on the next regularly scheduled meter read date.
Can I request a change to my 12-month billing period start date?
You may elect to change the start date of your 12-month billing period once only for the lifetime of the account, by completing and returning a NEM One-Time Relevant Period Change Request Form (14-936).
Are there any customers who are ineligible for Net Surplus Compensation?
Yes. The following customers are ineligible for Net Surplus Compensation: Direct Access (DA) customers Community Choice Aggregation (CCA) customers Bio-Gas (BG-NEM) and Fuel Cell (FC-NEM) customers Customers on an NEM-Aggregation arrangement
How will my solar energy system be impacted during a power outage?
If a power outage occurs, your solar energy system is designed to immediately shutdown for safety reasons. A grid-tied solar electric system does not provide power during outages unless it includes a battery storage system. Your power will be reinstated moments after grid power is restored; however, you may need to manually reset your solar system’s inverter back to service after your power is reinstated (most auto reset after power is restored).
Solar Billing Plan (SBP)
How are Energy Export Credits calculated?
Energy Export Credits will be applied to the amount of electricity a customer exports to the grid and will reflect the electricity's value to the electrical grid during each hour of the day. EECs will be calculated by taking the kilowatt hours generated by the customer's generating system that are exported hourly to the grid multiplied by the EEC prices. These EEC prices will vary hours throughout the day. Customers who enroll in the Solar Billing Plan in the next five years will have fixed EEC prices for the first nine years of operation.
How will customers be paid for generation on the Solar Billing Plan?
On the Solar Billing Plan, customers will be compensated for energy exported to the grid based on a calculated hourly electricity price. These hourly prices will be derived from the latest CPUC approved Avoided Cost Calculator and will vary by month, weekday, and weekends. These prices will usually be lower than the rate that customers pay for electrical service.
What is the payback period under the Solar Billing Plan?
According to the findings from the Commission’s December 15, 2022, Decision, residential and small commercial customers in SCE’s service area installing a new solar system under the Solar Billing Plan can expect to recover their investment in approximately 9 years. Residential customers adding energy storage to their solar system can expect to recover their investment in approximately 6.6 years, while small commercial customers adding energy storage to their solar system can expect to recover their investment in approximately 7.5 years.
What happens if I make a change to my existing NEM account?
Under the current NEM rules, account changes, such as moving in or out of a residence with an NEM system or transferring the account to someone else’s name, do not affect the NEM eligibility period of the original system.
What happens if I expand the capacity of my current system?
If you are an existing NEM customer and you expand your current system by more than 10% of the original system capacity or 1 kW, whichever is larger, you may forfeit the remainder of your 20-year NEM eligibility period. In this scenario, you may need to transition your system to the new Solar Billing Plan. However, adding an eligible new Energy Storage System (ESS) as an expansion to your system will not affect the remainder of your 20-year NEM eligibility period.
What are the requirements for oversizing equipment?
Under the SBP, customers can oversize their solar systems up to 50% of their total annual usage, but are required to attest that they will reach that usage level within the year after they receive Permission to Operate (PTO). As noted above, the credits will be based on the net generation channel multiplied by the applicable Energy Export Credit (EEC) rate each billing period. At the end of the relevant period (12 months starting with the first bill after PTO), the sum of all energy charges are calculated (A) and the sum of all energy export credits are calculated (B). If the value of the energy export credits (B) is greater than the sum of all energy charges (A), the excess energy export credits are forfeited and an adjustment will be made on the annual settlement bill.
How will my solar energy system be impacted during a power outage?
If a power outage occurs, your solar energy system is designed to immediately shutdown for safety reasons. A grid-tied solar electric system does not provide power during outages unless it includes a battery storage system. Your power will be reinstated moments after grid power is restored; however, you may need to manually reset your solar system’s inverter back to service after your power is reinstated (most auto reset after power is restored).
Rates
How should I read my bill?
Browse our collection of bill guides to see a breakdown of charges for different rates:
• Time-of-Use (TOU)
• Tiered
• Non-Residential Time-of-Use (TOU)
• CCA - Residential
• CCA - Non-Residential
• NEM 1.0 - for residential and small business customers who received permission to operate on or before June 30, 2017.
• NEM 2.0 - applies to residential and small business customers who received permission to operate on or after July 1, 2017 and applied for interconnection prior to April 15, 2023.
• SOMAH-VNM - applies to multifamily and virtual net metering solar projects.
How can I change my rate plan?
Explore your options and choose a new rate plan on the Rate Plan Comparison Tool. Please note that you will need at least 8 months of energy usage, including 2 months of summer usage, in order to use the tool.
What are the rate charges?
• Generation - These charges reflect the amount included in your rate for recovery of energy procurement and generation costs.
• Transmission Charges - These charges recover costs for transporting electricity over long distances, such as from generating stations to substations in your neighborhood.
• Distribution Charges - These charges recover costs for transporting electricity from your neighborhood substation to your home.
• Nuclear Decommissioning Charge - This state mandated charge serves to recover costs for dismantling its nuclear power plants after they are retired from operation.
• Public Purpose Program Charge - This charge recovers costs for administering state mandated programs such as the California Alternate Rates for Energy (CARE) discount and energy efficiency programs.
• Other Charges - These charges include the CPUC reimbursement fee, city taxes, state taxes, and affiliated billing charges.
• Basic Charges - These charges recover a portion of costs for services such as meter reading, customer service, and customer billing.
When do you read my meter?
Normally, we read your meter every 27-33 days for billing purposes. The next scheduled read date appears in the top section of your SCE statement.
Where is my meter located?
Your electric meter is probably located on an outside wall of your house or apartment, about 5 feet off the ground, and accessible from the street or sidewalk. It should be near the main electrical panel of breakers or fuses.
How can I calculate usage and cost of an appliance?
A load check can be performed to determine the amount of energy any given appliance uses while it’s on and identify reasons your bill may have increased. View guide and instructions here.
My Programs
Income Qualified Programs (CARE / FERA)
Do I need to reapply to CARE/FERA annually?
Customers enrolled in the FERA/CARE assistance programs are required to recertify every two years. We'll send you a recertification notice and you can submit your re-certification online.
Why am I being asked to provide verification to participate in CARE or FERA programs?
While we don't require you to submit proof of eligibility when you initially apply, at any time during your enrollment you may be selected to participate in the FERA or CARE verification process. This is to ensure that those benefiting from the FERA or CARE discount meet program eligibility criteria.
How long does it take to process the paperwork I submitted?
Please allow approximately 30 days for your paperwork to be processed once documents are received. You can check your CARE/FERA application status here.
What happens to my FERA or CARE discount while SCE is waiting for my verification documents?
Your FERA or CARE discount will remain active until the due date specified on your FERA or CARE verification letter or email. If we determine that you are ineligible, your discount will be suspended. Your discount may also be suspended if you submit incomplete verification documents, ask us to cancel your enrollment, or we receive your documents after the due date.
My FERA or CARE discount was removed because I missed the verification due date. Can I reapply?
"Yes. To re-enroll in either the FERA or CARE program, please submit your cover letter and all verification documents, along with your completed verification form, either online, by fax at 1-626-571-4202, or by U.S. mail at: CARE/FERA Southern California Edison P.O. Box 9527 Azusa, CA 91702-9954"
Can my FERA or CARE discount be backdated if I missed the verification date?
Yes, if you missed the verification date you will be reinstated at the time of approval.
I'm having issues submitting my recertification online.
If you're having trouble submitting your CARE recertification online, please call us at 1-800-447-6620.
Income Qualified Programs (CARE / FERA)
What is the CARE/FERA Program?
The CARE/FERA program provides discounts on energy bills for income-qualified customers in California.
Who is eligible for the CARE/FERA Program?
You may qualify for either CARE or FERA based on the size of your household and the total current income of all persons living in your house, condo, apartment, or mobile home. To view eligibility requirements, visit our CARE & FERA Discounted Rates program page
Summer Discount Plan (SDP)
How are bill credits calculated?
"The credit calculation formula used is: Single Phase (Amps x Volts)/ 1,400 + .09 = Tons. Amps and Volts values are based on the AC unit’s faceplate, or when not available, readings from an amperage probe clamp. Once you’re enrolled and your device is activated, you can find your savings labeled as “A/C cycling discount” under the “Details of your new charges” section on your bill from June 1 to October 1. Enrollment after June 1 will result in prorated savings beginning from the first meter read date after your application is processed and your device is installed, verified, and activated. SCE may need to test the device. For further details, refer to the SDP tariff schedule.
How much air conditioning do I have to use to get the most credit?
Your bill credits are not determined by how much you use your A/C. Instead, they are based on the calculated tonnage of your A/C and the option you select. Your credits cannot exceed the cost of distribution and generation charges on your bill.
If the program runs year-round, why do I get bill credits only between June 1 and October 1?
Energy events can occur at any time, year-round, but we anticipate that most will occur during the summer, when A/C usage is highest. We apply credits between June 1 and October 1 to help lower your bill during this time.
Is there a minimum usage requirement?
Residential accounts participating on SDP must register the use of a minimum of 1.5 kWh, one hour before or after, for at least one SDP event per calendar year to remain eligible to participate in the SDP program. My Account users can monitor their home’s performance towards meeting SCE’s Summer Discount Plan (SDP) Minimum Usage Eligibility Requirement. Download our step-by-step guide
How do I change my preferences?
You can manage your preferences online at any time.
Can I cancel if I decide Summer Discount Plan isn't working for me?
Yes, however, you are required to stay on the plan for at least a year from the date of activation of your cycling device. If you or someone in your household develop a medical condition that disqualifies you from participating in the program prior to meeting the 12 months requirement, please call us at 1-800-497-2813. You will be given a form to be signed by a medical provider and returned to SCE.
Can I change my Summer Discount Plan program option?
You can change your Summer Discount Plan cycling (Maximum Savings vs. Maximum Comfort) and program option (Standard vs. Override) by using our online form
Summer Discount Plan (SDP)
What is the Summer Discount Plan?
Get up to $160* in credits on your energy bill when you sign up for the Summer Discount Plan. When you sign up, SCE will install a remote-controlled device on or near your air conditioner at no cost to you. This will allow us to turn off or cycle your A/C unit during energy events throughout the year based on your program preferences. You’ll earn bill credits from June 1 to October 1 for participating.
Who is eligible for the Summer Discount Plan?
The Summer Discount Plan is only available for service locations with Central Air Conditioning. Window and Wall air conditioning units are ineligible for this plan. View SDP for Residential >
View SDP for Business >
Budget Billing Plan (BBP)
Can you tell me more about the settlement bill?
The Budget Billing Plan is a 12-month program. The first month you start participating in the program is called “Month One.” The month you get your settlement bill is called “Month 12.” The following month (after “Month 12”) if you choose to participate in the program again, you will start over at “Month One.” The settlement statement you get in “Month 12” shows the balance amount based on the difference between the actual amount of electricity you used throughout the year compared to the total amount paid during the same period. If your actual electricity usage for the year was less than the total amount you paid on a monthly basis, the settlement statement will show a credit amount for your account. This credit amount will apply to the next Budget Billing Plan year until it’s used up.
Can the amount I pay each month on the Budget Billing Plan change?
Yes.Your Budget Billing Plan payment amount can change if you use more or less electricity than you did before. For example, if you use more electricity by running your air conditioner longer than usual during the summer months, your Budget Billing Plan amount may change to offset a potentially higher settlement bill. If you use less electricity, you may call to have your payment amount adjusted. However, the settlement process in Month 12 remains the same.
How often can the payment amount change?
The Budget Billing Plan payment amount may be adjusted on a quarterly basis in Month Three, Month Six, or Month Nine if there is a substantial change in the amount of electricity you use.
How will I know if my payment amount changes?
SCE will put a message on your monthly bill telling you that a new Budget Billing Plan amount will appear on your next bill. Sample bill message: “Your new Budget Billing Plan payment amount is $100.00. This new amount reflects recent usage changes on your account.”
I have a credit on my account. Do I still have to make my Budget Billing Plan payment?
Yes. We will apply the credit amount to your settlement statement in Month 12, or we will apply it to your account starting in Month One of the next Budget Billing Plan year. Having a credit on your account will help offset higher summer bills
What if I can’t make my Budget Billing Plan payment?
If you can’t pay the full Budget Billing Plan amount on the due date, please call us as soon as possible at 1-800-434-2365, Monday through Friday from 8 a.m. to 6 p.m. Unpaid amounts will carryover as past due on your next bill.
Can I cancel my Budget Billing Plan enrollment at any time?
Yes. If for any reason the Budget Billing Plan is not right for you, just call 1-800- 434-2365, Monday through Friday from 8 a.m. to 6 p.m. When you cancel your enrollment, any balance amount is due on the due date shown on your statement. If you have a credit amount, it will continue to be applied to your account until it’s used up.
If I cancel my Budget Billing Plan enrollment, can I participate again later?
Yes. You may re-enroll any time after you get your settlement statement from your previous Budget Billing Plan participation. After you call SCE or use the online form to re-enroll, your new participation will start with your next billing cycle and Budget Billing Plan payments will appear on your next statement.
Smart Energy Program (SEP)
How will I know I was approved for the sign-up bonus?
SCE will send an email to all customers who successfully enroll in the Smart Energy Program indicating whether or not they qualify for the $75 sign-up bonus.
How will the $75 sign-up bonus reflect on the bill?
The sign up bonus is displayed as an “Enabling Technology Incentive” within the “Your Account Summary” section of the bill.
Why do I get the daily bill credit rate of $0.3275 from June 1 through September 30 only?
Energy events can occur at any time, year-round. We anticipate that most will occur during the summer when A/C usage is highest. We apply for the bill credits from June 1 through September 30 to help lower your bill during this time.
Where can I find my Smart Energy Program bill credits?
Program bill credits are provided during summer season months from June 1 through September 30 and are displayed as “Smart Energy Program Credit” within the “Details of your new charges” section of the bill.
Can I cancel my enrollment at any time?
You can disenroll from the program at any time; however, please consider that this program does provide the option to override any event at any time. Overriding a few events during the year instead of disenrolling from the program is a win-win solution for all. You still can provide valuable energy reduction during periods where you may have greater flexibility with your A/C usage while continuing to earn bill credits on the program.
How are bill credits calculated?
The credit calculation formula used is: Single Phase (Amps x Volts)/ 1,400 + .09 = Tons. Amps and Volts values are based on the AC unit’s faceplate, or when not available, readings from an amperage probe clamp. Once you’re enrolled and your device is activated, you can find your savings labeled as “A/C cycling discount” under the “Details of your new charges” section on your bill from June 1 to October 1. Enrollment after June 1 will result in prorated savings beginning from the first meter read date after your application is processed and your device is installed, verified, and activated. SCE may need to test the device. For further details, refer to the SDP tariff schedule.
How much air conditioning do I have to use to get the most credit?
Your bill credits are not determined by how much you use your A/C. Instead, they are based on the calculated tonnage of your A/C and the option you select. Your credits cannot exceed the cost of distribution and generation charges on your bill.
If the program runs year-round, why do I get bill credits only between June 1 and October 1?
Energy events can occur at any time, year-round, but we anticipate that most will occur during the summer, when A/C usage is highest. We apply credits between June 1 and October 1 to help lower your bill during this time.
Is there a minimum usage requirement?
Residential accounts participating on SDP must register the use of a minimum of 1.5 kWh, one hour before or after, for at least one SDP event per calendar year to remain eligible to participate in the SDP program. My Account users can monitor their home’s performance towards meeting SCE’s Summer Discount Plan (SDP) Minimum Usage Eligibility Requirement. Download our step-by-step guide
Can I cancel if I decide Summer Discount Plan isn't working for me?
Yes, however, you are required to stay on the plan for at least a year from the date of activation of your cycling device. If you or someone in your household develops a medical condition that disqualifies you from participating in the program prior to meeting the 12 months requirement, please call us at 1-800-497-2813. You will be given a form to be signed by a medical provider and returned to SCE.
Can I change my Summer Discount Plan program option?
You can change your Summer Discount Plan cycling (Maximum Savings vs. Maximum Comfort) and program option (Standard vs. Override) by using our online form.
Smart Energy Program (SEP)
What is the Smart Energy Program (SEP)?
Enroll your qualifying smart thermostat in our Smart Energy Program to get up to $115 in bill credits when you participate in program energy events. View Program Page >
Who is eligible for the Smart Energy Program?
To enroll in the Smart Energy Program, you must own a qualified smart thermostat. Browse our list of accepted products here or shop SCE Marketplace to purchase an approved smart thermostat.