Outage Alerts & Preferences

This depends on the outage situation. For maintenance outages, we’ll notify in advance and provide updates before the outage or on the same day. For repair outages, we’ll send you critical updates as they're available.

You can update your Outage Alert preferences by logging in and going to the Outage Alert Preferences page.

You can unsubscribe by logging in and going to the Outage Alert Preferences page, or you can unsubscribe by doing the following:

• For email alerts, click the “Unsubscribe” link in the email footer.
• For text alerts, reply “STOP”
• When you receive a voice message, you’ll be instructed to “Press 1 to unenroll”

You may be listed as the primary contact on your account to receive Outage Alerts. If you'd like to change your alert settings, log in and visit the Outage Alert Preference page.

You have the option to sign up for one type of alert, or all. The choice is yours.

You could have multiple accounts tied to your name that are experiencing an outage. For text and voice, we send one outage alert per account that is experiencing an outage. For example, let’s say you’re signed up for voice alerts and you have three accounts in your name. If all three accounts experience an outage, you’ll receive a phone call for each account for a total of three separate alerts. If you’re signed up for email alerts, you’ll receive one email alert with all three accounts listed.

For multiple accounts, we suggest enrolling in email alerts. With email alerts, we bundle up all of your outage information into one email message.

If the power is out in your home or business, it doesn’t always mean that it's due to our electrical system. The issue could be related to something else, which is why we verify all outages before we send outage alerts. You can help us identify power outages faster by reporting your power issue in the Outage Center.

Please allow us up to 5 business days for your unsubscribe request to be processed. If it's been more than 5 business days since you unsubscribed and you're still receiving Outage Alerts, please call us at 1-800-655-4555.