Outage Center

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Whether you’re looking to report an outage, find out when your power will be restored, or learn about the different types of outages, including why they happen and how best to prepare for them, our Outage Center is a great starting point for all of your outage-related needs!

Our interactive Outage Map helps you quickly determine if your service address is affected by an outage, including when an outage is scheduled to start or estimated to end.

You can also sign up to receive alerts, get tips that help you and your family stay safe during an outage, and quickly connect to important resources and support programs should you require additional assistance during an outage emergency.

outage center

Experiencing an outage? View Check Outage Status for more details.

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Prepare for Outages

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Outage Tips

Outage Tips

It’s always best to be prepared for a power outage, whether it's a maintenance outage or an unexpected outage due to a traffic accident or severe weather.

Customer Resources and Support

Customer Resources and Support

Our top priority during a power outage is your safety and that of our crews. Follow the link below for programs and services that can help you prepare for a Public Safety Power Shutoff.

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Learn About Outage Types

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If you're experiencing a voltage issue, call SCE Customer Service at (800) 655-4555 or report an outage. Voltage issues include the following:

  • High or low voltage
  • Partial power
  • Flickering lights
  • Fluctuating voltage
  • Voltage imbalance

Please let our customer service representative know if your voltage issue involves a generation system (PV solar, battery storage, etc.) and describe the problem.

For emergency services or to report an outage, call SCE at (800) 611-1911.

How we respond to voltage complaints:

  • Once we receive a customer’s call, we will dispatch field service crew member from the local office. 
  • We call in advance to give our estimated time of arrival. If the customer does not answer, we leave a voice message.
  • Upon arrival, our field service will perform an initial investigation. If the area is not accessible, we leave a card with contact information requesting the customer to reschedule the visit. 
  • If the voltage issue is resolved, we’ll let the customer know in person or communicate the results through a voicemail or door hanger.
  • If we don’t find a problem during the initial visit, we may utilize smart meter data from the revenue meter or other means to collect voltage data for investigation over a longer period. 
  • Field service may reach out to our Distribution Engineering team for further review as necessary and they will contact the customer with their findings and any necessary next steps.
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Community Safety Meetings

Community Safety Meetings

Join us for one of our live-stream meetings to learn how to prepare for emergencies, why power outages occur, and the programs and services that minimize outage inconvenience.

Our Service Guarantee

Our Service Guarantee

We are as committed to providing exceptional service as we are to providing power.

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